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Refund policy

Suikala is committed to ensuring your satisfaction with any merchandise you have ordered from us. 

Before you return a Suikala product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional artisans, resulting in each product being unique and slightly different from each other.

All our products go through a five-step quality check program before shipping. We only accept Exchange on a product up to the same value or above if there is any size issue or damage in transit

Exchange and Return / cancellation is not applicable on products delivered outside of India.

Please Note: Any non-delivery of orders due to incorrect/incomplete phone number/address/pin-code is beyond our control. Please mail us at support@suikala.com with the correct details in 24 hours of placing the order.

STEPS TO MAKE AN EXCHANGE (only valid for shipments delivered within India):

Please inform us within 3 days / 72 hours of receipt of order. You must email at support@suikala.com with live images of the product with original packaging and genuine reason for exchange.

  • Please mention your name, contact number, address and order number in the email.
  • The product should be packed carefully in its original packaging with all the related things that were received at the time of delivery along with the bubble wrap.
  • A Flat charge of Rs. 300 is applied to arrange reverse logistics and packaging. We would be happy to exchange the item(s) depending on the availability. Once we receive the product(s) back, we will then inspect and check the physical product.
  • Once approved, we would exchange the item(s) depending on the availability. Just in case, the product is not in stock, we will transfer the amount after adjusting Rs. 300 to your Suikala Account as Store Credits.
  • A credit note will be issued, against which you can purchase something within 1 year of exchange. 

All international orders are non-refundable. 

All Custom Duties/Charges Shall Be Borne by the Customer

Merchandise bought on Discount:

Products purchased under Clearance Sale cannot be exchanged or returned.

Modification of Terms and conditions of Returns & Exchange policy:

www.suikala.com may at any time modify the User Agreement without any prior notification.

No exchange or return requests shall be accepted on customized or made to order products.